These services provide temporary accommodation for victim survivors who are unable to stay at home due to serious family violence risk. These safe and specialist accommodation options include short-term crisis accommodation, refuges and transitional housing.
Safe Steps Family Violence Response Centre is Victoria’s only 24/7 family and domestic violence crisis response centre.
They provide a range of support services for all people experiencing or afraid of family and domestic violence in Victoria. Safe Steps services include information and referral, crisis response, specialist family and domestic violence risk assessment, safety planning, and access to supported crisis accommodation. The support is via phone, email, or live chat.
Wayss is united by a fundamental belief that safe, secure and affordable housing is a human right. They exist to support people who are homeless, or at risk of homelessness, and people who have experienced family violence, to access safe, secure and affordable housing.
Wayss offers family violence case management support to women and women with children, and emergency accommodation. The refuge can be accessed via Safe Steps.
Georgina Martina Inc. provides support and emergency accommodation for women and children experiencing family violence. They operate two high-security women’s refuges based in Melbourne – Martina and Georgina Women’s Refuges.
This service can’t be contacted directly. Contact can be made through Safe Steps: (03) 9928 9600.
The Colac Area Health’s the Orange Door is a way for women, children and young people who are experiencing family violence or families who need assistance with the care and wellbeing of children to access the services they need to be safe and supported.
Colac Area Health provides family violence support through the Horizon Program and counselling for women aged 15 and over who are currently, or have previously been affected by family violence.
Wathaurong Aboriginal Co-operative offers services to support families experiencing family violence, and provides this support with an understanding of cultural needs. They offer appropriate support in relation to safety, housing, trauma, health, child development, social inclusion and anything else needed.
Willaneen Women’s Shelter provides short-term crisis accommodation for Aboriginal and non-Aboriginal women and children who are experiencing or are escaping family violence. Willaneen provides a communal living arrangement.
Women’s Health West (WHW) is the women’s health service for the western metropolitan region of Melbourne. Their family violence service provides women and children with the range of services they require while in crisis – such as court support, crisis housing and case management – through to services designed to promote healing and recovery, such as children’s counselling.
Women’s Housing Limited (WHL) is a statewide not for profit organisation that provides low-cost housing to women at risk of homelessness. WHL also provide additional services including intake and assessment services for homeless women; distributing Housing Establishment Funds to assist women experiencing a housing crisis; and housing assistance and referrals to women exiting prison.
Women’s Liberation Halfway House (WLHH) provides specialist family violence support services to women and children experiencing family violence. Their service is confidential and they can provide information, referrals and advocacy. They offer short-term crisis accommodation for women and children escaping family violence, outreach support, a therapeutic art program and are the first refuge in Victoria to accept pets.
VincentCare Victoria’s family violence programs provide advocacy and support to women and children escaping family violence to support them to live safely and independently in the community. Based on the Bayside Peninsula, VincentCare provides refuge accommodation and information on future housing options, as well as referrals to specialised counselling, court support, and material and financial assistance.
VincentCare Victoria’s family violence programs provide advocacy and support to women and children escaping family violence to support them to live safely and independently in the community. Based in Goulburn, VincentCare provides refuge accommodation and information on future housing options, as well as referrals to specialised counselling, court support, and material and financial assistance.
Victorian Aboriginal Child Care Agency Co-operative Limited (VACCA)’s family violence support services help Aboriginal men, women, adolescents, and children to heal and move forward with their lives, as well as advocate for change. Based in Western Melbourne, VACCA’s services can also be accessed by non-Aboriginal people who have an Aboriginal family member, such as children or a partner.
Victorian Aboriginal Child Care Agency Co-operative Limited (VACCA)’s family violence support services help Aboriginal men, women, adolescents, and children to heal and move forward with their lives, as well as advocate for change. Based in Inner Gippsland, VACCA’s services can also be accessed by non-Aboriginal people who have an Aboriginal family member, such as children or a partner.
Victorian Aboriginal Child Care Agency Co-operative Limited (VACCA)’s family violence support services help Aboriginal men, women, adolescents, and children to heal and move forward with their lives, as well as advocate for change. Based in Barwon, VACCA’s services can also be accessed by non-Aboriginal people who have an Aboriginal family member, such as children or a partner.
The Sexual Assault & Family Violence Centre (SAFV) is a highly professional community based, not-for-profit service offering a wide range of free and confidential services for adults, children and young people who have experienced sexual assault or family violence. Located in Geelong, Horsham and Footscray, SAFV offer specialist services across the Barwon, Wimmera and Western Melbourne areas of Victoria.
The Salvation Army provides a wide range of services around the country to support women and women with children impacted by family and domestic violence. They offer refuge, children’s and parenting services, counselling, support, men’s programs, accommodation and advice to women and children who are experiencing, or who have experienced, family violence.
The Salvation Army is committed to providing services that are inclusive to people of all genders, ages, people living with a disability, and those from LGBTIQA+ and CALD communities.
Rumbalara Aboriginal Co-operative Limited is an Aboriginal Community Controlled Organisation that provides culturally appropriate care and support to individuals, their families and their friends who are experiencing difficulties to improve not only their future, but also create safer and more cohesive communities.
Refuge Victoria is a not-for-profit specialist family violence organisation funded by the Victorian Department of Health and Human Services based in Melbourne’s east and outer eastern suburbs. They provide a range of specialist family violence services, support and advocacy for women and children living with the trauma of family violence.
Quantum offers strictly confidential support for women and their children experiencing family violence in the Gippsland region including safety planning, advice, information, housing options, court and legal appointments, intervention orders, financial assistance, advice and information. They are also responsible for the distribution and processing of the Flexible Support Package Program across Inner Gippsland.
McAuley Community Services for Women provide 24/7 crisis support and temporary accommodation for women and their children, including a safe house accessible 24/7 and secure and immediate accommodation (typically for 7 to 10 days). Their refuges provide longer-term (up to around 13 weeks) safe accommodation for families escaping violence who are still at risk and have nowhere else safe to go.
They also offer the Court Support 4 Kids program for women while they attend family violence legal matters.
The Mallee Domestic Violence Service (MDVS) offers 24-hour crisis support for victim survivors with or without children who are in crisis as a result of domestic violence. They offer crisis refuge accommodation, medium-security accommodation, short and long term counselling, advocacy, referrals and outreach services.
Mallee District Aboriginal Services (MDAS) operates a range of programs aimed at working towards ending family violence in Mallee communities including Meminar Ngangg Gimba – culturally appropriate and holistic case management support and crisis accommodation for Aboriginal and Torres Strait Islander women and children experiencing family violence.
Kara House provides safe and secure accommodation for women and children escaping family violence in Inner Eastern Melbourne, as well as material aid to address immediate needs. Their specialist family violence practitioners provide advice, information, and legal and emotional support including outreach support for clients in motels waiting for crisis accommodation.
Gunditijmara Aboriginal Co-operative provides case management, advocacy and support for Aboriginal women and their children who have or are currently experiencing family violence throughout the South West region. They provide information and referrals to other services that can help where needed.
Annie North provides crisis and transitional support and refuge accommodation to women and children who are escaping family violence, or who are homeless due to family violence. Annie North has a statewide catchment and is located in Bendigo within the Loddon region.
Good Shepherd helps with specialist domestic and family violence recovery, crisis and housing services and works closely with emergency and protection services. They can provide individualised support and connect you to legal services, financial assistance, counsellors, support groups and housing services.
Good Samaritan Inn provides crisis, short-term and transitional accommodation and support for women, children and young people who are experiencing family violence or homelessness.
Their services include crisis and transitional accommodation, case management support, child and young person-focused and trauma-informed support, risk assessment and safety planning, access to transitional housing, and legal and financial services.
Emerge Women & Children’s Support Network supports women and children in Victoria who have experienced family violence by providing safe refuge and practical supports, such as affordable housing, financial counselling, art therapy and counselling for women (including disadvantaged and culturally and linguistically diverse people).
Elizabeth Morgan House provides culturally safe, holistic family violence support for Aboriginal women and children as well as parents of Aboriginal children, partners and ex-partners of Aboriginal people in Victoria. They can assist with housing, financial difficulties, Child Protection concerns, and school matters; as well as referrals and advocacy to services such as legal, medical and health services, drug and alcohol counselling, financial counselling and children’s services.
The Centre for Non-Violence provides specialist knowledge and support including safety planning, crisis response, accommodation and therapeutic recovery programs across the Loddon region. Through the Young Women’s Housing Program, they provide support and accommodation for single women aged 15-25, many of whom are seeking refuge from family violence.
Berry Street provides phone and face-to-face support, including risk assessments, safety planning, referrals to emergency accommodation, therapeutic services for children, court and legal support in the Centrals Highlands area. They also run the Mother Infant Village, a safe and nurturing environment for mothers and children who have experienced family violence in Ballarat.
The Centre Against Violence (CAV) offers crisis accommodation, counselling, advocacy and recovery services to victim survivors and children experiencing family violence. CAV operates in the Ovens Murray District, providing services every day of the week in Wangaratta, Wodonga and Benalla, with fortnightly visits to Myrtleford and Mansfield.