Peak bodies respond to the second annual report from the Family Violence Reform Implementation Monitor

Peak bodies respond to the second annual report from the Family Violence Reform Implementation Monitor

Tuesday 19 March 2019

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Read the second Annual Report

The Centre for Excellence in Child and Family Welfare, No to Violence, and Domestic Violence Victoria – the statewide peak bodies for integrated family services, specialist family violence services for perpetrators and specialist family violence services for victim survivors – welcome the Family Violence Reform Implementation Monitor’s second annual report released yesterday.

The peak bodies echo the Monitor’s call for a systemic and coordinated approach to the design and implementation of the family violence reforms. It is our view that now is an opportune time for the Victorian Government to focus on rethinking governance and planning mechanisms, without which the successful implementation of the reforms and a clear vision for future systems are jeopardised.

We agree with the Monitor’s assessment of the design and establishment of the Support and Safety Hubs, and emphasise the importance of learning from the rushed establishment of the first five Hub sites and subsequent challenges, to ensure that victim survivors across Victoria, including children, receive a consistently safe service, focused on addressing family violence risk and safeguarding child well-being. More needs to be done to bring those who use violence into the view of the system in order to be offered interventions that support behaviour change, accountability, and safety.

Interim CEO of Domestic Violence Victoria Sandie de Wolf said today, ‘This report provides us all with a valuable opportunity to reflect on how much has already been achieved and how we use the learnings to continually adapt and improve our system design, policies and practices.’

Deb Tsorbaris, CEO of the Centre for Excellence in Family Welfare, has stated today, ‘There are many positives in this report, but we know that the Hubs need to be better connected with – and funded alongside – early years programs, primary prevention programs, integrated family services, and supporting the voices of victim survivors.’

Jacqui Watt, CEO of No to Violence, says, “We recognise the importance of developing and maintaining robust workforces across government and community agencies to deliver on this reform. We encourage a more nuanced and targeted approach to perpetrator accountability and engagement throughout our efforts, to enable the safety of women and children”.

We congratulate and thank Tim Cartwright for his diligence, capacity to listen, and commitment to prioritising the interests and voices of victim survivors in his role as Victoria’s first Family Violence Reform Implementation Monitor.

We also commend the Andrews Government on their commitment to independent oversight of these landmark family violence reforms.

We acknowledge the efforts and investment Family Safety Victoria and other government agencies have made to the reform implementation.

The Centre for Excellence in Child and Family Welfare, No to Violence, and Domestic Violence Victoria look forward to continuing to work with government, departments, victim survivors, and our colleagues to realise the hopes we all share for this critical reform.

Page last updated Tuesday, March 19 2019

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New Energy Retail Protections For Victims Of Family Violence

New Energy Retail Protections For Victims Of Family Violence

Tuesday, 19 March 2019

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Energy retailers will be required to recognise family violence as a form of financial difficulty and consider this before pursuing debt, with an updated retail code planned to protect the rights of affected customers.

The Essential Services Commission has released a draft of the proposed new Energy Retail Code code after the Royal Commission into Family Violence found that essential services could be used to coerce other people – by putting a service into a victim’s name without their knowledge or consent, or obtaining contact details of a joint account holder from a provider.

The proposed Code would require retailers to have a family violence policy and new standards of conduct to boost protections, with better training for staff and improved account security and debt management practices.

Feedback from energy retailers and family violence specialists during the Royal Commission agreed that the energy industry could create meaningful and long-term change with these new measures.

Family violence can have a significant financial toll on victim survivors, especially where the perpetrator has used access to money and debts to exert control. These changes will offer greater protection and awareness.

The updated code is set to take effect from 1 January 2020 and will reflect similar changes to the water service code made in 2018, to protect customers experiencing family violence.

Stakeholders can comment on the draft energy code at esc.vic.gov.au/electricity-and-gas, until 16 April.

Page last updated Tuesday, March 19 2019

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