Training refunds and cancellation policy

Enrolment terms and conditions

Participants who are successful in gaining a place in non-accredited calendar training* will receive
confirmation of their place after the payment is received. The confirmation email includes details of
location, times and any other information required for the training.

It is the responsibility of the participant enrolling to review the learning outcomes and determine if the
training will be suitable for them.

Safe and Equal requires two weeks’ (10 working days) notice of cancellation of registration or a refund will
not be granted. We are unable to offer refunds to participants who register within 2 weeks of the training.

Safe and Equal is committed to the accessibility of our training. If you have any support needs, please let
us know.

 

Cancellation policy

Cancellation of registration must be made in writing to Safe and Equal Training
(training@safeandequal.org.au) using the Refund Request Form.

Fees paid will be refunded as follows:

• Cancellation on or before two weeks prior to course (10 working days) – a refund of all fees minus
  $40 administration fee per booking*
• Cancellation within two weeks prior to course – we are unable to offer a refund. Refunds within two
  weeks may be granted in extenuating circumstances – at the discretion of Safe and Equal.

In the event that Safe and Equal cancel the training and an alternative training date is unable to be offered,
Safe and Equal will issue a full refund.

 

Transfer to another date or another attendee

Registrations may be transferred to another participant within your organisation within the following
conditions:

• The request is made in writing at least 3 working days prior to the training date
• The full name, position, email address and phone number of the new attendee are provided by
  email within 3 working days.
• Requests should be made in writing to Safe and Equal’s Client Services team
  (training@safeandequal.org.au).

Registrations may be transferred to a future training date, within the following conditions:

• The request is made within 2 weeks (10 working days) of the training date originally booked for
• Transfers within two weeks may be granted in exceptional circumstances at the discretion of Safe
  and Equal
• Requests should be made in writing to Safe and Equal’s Client Services team
  (training@safeandequal.org.au)

*This cancellation policy applies to non-accredited training where enrolment occurs via the Safe and Equal website. For accredited course refund requests, please refer to the RTO Fees and Refunds Policy. For fee for service clients, please refer to the terms and conditions of your quote or service agreement.