Type of service: Statewide

Statewide services provide a response to victim survivors across Victoria. Some statewide services provide crisis support, while others provide information, advocacy and referrals to other supports for victim survivors.

Safe Steps Family Violence Response Centre

Safe Steps Family Violence Response Centre is Victoria’s only 24/7 family and domestic violence crisis response centre.

They provide a range of support services for all people experiencing or afraid of family and domestic violence in Victoria. Safe Steps services include information and referral, crisis response, specialist family and domestic violence risk assessment, safety planning, and access to supported crisis accommodation. The support is via phone, email, or live chat.

Contact:

1800 015 188

safesteps@safesteps.org.au

Website
Hours:

24 hours / 7 days

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Project Respect

Project Respect is an intersectional feminist, non faith based specialised support service and peer community for women and gender diverse people with experience in the sex industry, including those who have experienced trafficking for sexual exploitation.

This service offers tailored support for:
Service offered:
Contact:

03 9416 3401

info@projectrespect.org.au

www.projectrespect.org.au
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WIRE Information and Referral

WIRE is the only free generalist service in Victoria inclusive of women, non-binary and gender diverse people from all backgrounds and experiences. They can help you with any issue you’re facing, including family violence, financial abuse, housing and more.

This service offers tailored support for:
Service offered:
Contact:

1300 134 130

support@wire.org.au

Website
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Sexual Assault Crisis Line

The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.

SACL is the central after hours coordination centre for all recent sexual assaults and provides immediate crisis responses throughout Victoria.

SACL operates between 5pm weeknights through to 9am the next day and throughout weekends and public holidays.

This service offers tailored support for:
Service offered:
Contact:

1800 806 292

SACLFeedback@thewomens.org.au

Website

Seniors Rights Victoria

Seniors Rights Victoria has a team of experienced advocates, such as social workers, who provide free information, advice, referral and support to older people who are either at risk of or are experiencing elder abuse or to other people, such as family members and friends, who are concerned that someone else may be experiencing elder abuse. Our advocates can also provide information to other professionals concerned about someone experiencing elder abuse.

Seniors Rights Victoria was established in 2008. It is a program of the Council of the Ageing (COTA) Victoria and is governed by its Board. Victoria Legal Aid and the Department of Health and Human Services provide the main funding. Seniors Rights Victoria works closely with Justice Connect’s Seniors Law team and Eastern Community Legal Centre’s elder abuse services.

This service offers tailored support for:
Service offered:
Contact:

1300 368 821

casework@seniorsrights.org.au

Website

No to Violence

The Men’s Referral Service supports men who have or are still behaving abusively, family members who are impacted by a man’s abusive behaviours, people who wish to understand how to support their friends, family, or colleagues, and professionals wishing to support a client who is using or experiencing family violence.

They offer short term counselling, men’s behaviour change programs and some case management.

This service offers tailored support for:
Service offered:
Contact:

1300 766 491

Website
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Switchboard

Switchboard provides peer-driven support services for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities. Switchboard’s peer-led services include Rainbow Door and QLife.

Contact:

(03) 9663 2474

admin@switchboard.org.au

switchboard.org.au
SAFE AND EQUAL MEMBER

Rainbow Door

Rainbow Door is a free specialist LGBTIQA+ helpline providing information, support, referral and short term case management. We support people of all ages and identities with issues including family and intimate partner violence (including elder abuse), relationships, mental health and wellbeing.

Contact:

1800 729 367

support@rainbowdoor.org.au

rainbowdoor.org.au
Hours:

Mon-Sun, 10:00am-5:00pm

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Djirra

Djirra is an Aboriginal Community Controlled Organisation providing practical support to Aboriginal people who are currently experiencing family violence or have in the past.

Djirra offers Aboriginal women counselling sessions, safety planning discussions and follow-up support, financial assistance through Flexible Support Packages, and personalised referrals to specialist support services with issues such as housing and homelessness, drugs and alcohol, parenting, debt and employment.

Djirra’s Aboriginal Family Violence Legal Service supports Aboriginal people affected by family violence and non-Aboriginal people experiencing family violence who are parents of Aboriginal children. They provide legal advice and representation, including court representation in relation to Intervention Orders, Family Law, Child Protection and Victims of Crime assistance.

Djirra provides services across Victoria with offices in metropolitan and regional areas. Their services include telephone and face-to-face legal and non-legal support.

Contact:

1800 105 303

info@djirra.org.au

Website
Hours:

Mon-Fri 9:00am-10:00pm

SAFE AND EQUAL MEMBER

inTouch Multicultural Centre Against Family Violence

inTouch case managers provide migrant and refugee women who have experienced family violence ongoing risk assessments, safety planning, case coordination, cultural and emotional support, advocacy and referrals, cultural and secondary consultation, and practical support.

They also provide secondary consultations to assist workers to respond appropriately and work effectively with clients from culturally and linguistically diverse backgrounds.

This service offers tailored support for:
People from migrant and refugee communities

Services offered:
Tailored family violence service, Statewide service

This service offers tailored support for:
Services offered:
Contact:

1800 755 988

Website
Hours:

Mon-Fri 9:00am-5:00pm

1800RESPECT

1800RESPECT can support people experiencing, or at risk of experiencing family violence. They provide confidential information and counselling and can provide a referral to other services.

The service is also available for workers and friends and family who need advice.

This service offers tailored support for:
Service offered:
Contact:

1800 737 732

Website
Hours:

24 hours / 7 days