Type of service: 24/7 and after hours

These agencies offer support outside of regular business hours, including on weekends and public holidays. Check the service’s website for the specific days and times they are available.

Safe Steps Family Violence Response Centre

Safe Steps Family Violence Response Centre is Victoria’s only 24/7 family and domestic violence crisis response centre.

They provide a range of support services for all people experiencing or afraid of family and domestic violence in Victoria. Safe Steps services include information and referral, crisis response, specialist family and domestic violence risk assessment, safety planning, and access to supported crisis accommodation. The support is via phone, email, or live chat.

Contact:

1800 015 188

safesteps@safesteps.org.au

Website
Hours:

24 hours / 7 days

Safe and Equal Member

WIRE Information and Referral

WIRE is the only free generalist service in Victoria inclusive of women, non-binary and gender diverse people from all backgrounds and experiences. They can help you with any issue you’re facing, including family violence, financial abuse, housing and more.

This service offers tailored support for:
Service offered:
Contact:

1300 134 130

support@wire.org.au

Website
Safe and Equal Member

Sexual Assault Crisis Line

The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.

SACL is the central after hours coordination centre for all recent sexual assaults and provides immediate crisis responses throughout Victoria.

SACL operates between 5pm weeknights through to 9am the next day and throughout weekends and public holidays.

This service offers tailored support for:
Service offered:
Contact:

1800 806 292

SACLFeedback@thewomens.org.au

Website

No to Violence

The Men’s Referral Service supports men who have or are still behaving abusively, family members who are impacted by a man’s abusive behaviours, people who wish to understand how to support their friends, family, or colleagues, and professionals wishing to support a client who is using or experiencing family violence.

They offer short term counselling, men’s behaviour change programs and some case management.

This service offers tailored support for:
Service offered:
Contact:

1300 766 491

Website
Safe and Equal Member

Goulburn Valley Centre Against Sexual Assault

GVCASA provides free and confidential counselling and support services, including therapeutic counselling and advocacy for victim survivors of sexual assault and their non-offending families, partners and friends.

Services include 24/7 crisis care response to victim survivors of recent sexual assault, group counselling and support, and secondary consultations (including debriefing).

This service offers tailored support for:
Service offered:
Contact:

1800 112 343
gvcasa@gvhealth.org.au

Website

Mallee Sexual Assault Unit Inc

The Mallee Domestic Violence Service (MDVS) offers 24-hour crisis support for victim survivors with or without children who are in crisis as a result of domestic violence. They offer crisis refuge accommodation, medium-security accommodation, short and long term counselling, advocacy, referrals and outreach services.

Contact:

Mildura: 03 5021 2130

Swan Hill: 03 5033 1899

Website
Hours:

24 hours a day

Berry Street – Central Highlands

Berry Street provides phone and face-to-face support, including risk assessments, safety planning, referrals to emergency accommodation, therapeutic services for children, court and legal support in the Centrals Highlands area. They also run the Mother Infant Village, a safe and nurturing environment for mothers and children who have experienced family violence in Ballarat.

Contact:

1800 219 819 Mon-Fri or 03 5331 3558 after hours

cha@orangedoor.vic.gov.au

Website
Hours:

Mon-Fri 9:00am-5:00pm (after hours support also available)

1800RESPECT

1800RESPECT can support people experiencing, or at risk of experiencing family violence. They provide confidential information and counselling and can provide a referral to other services.

The service is also available for workers and friends and family who need advice.

This service offers tailored support for:
Service offered:
Contact:

1800 737 732

Website
Hours:

24 hours / 7 days