New integrated service delivery model resource pack for family violence organisations and referral partners

Monday 21 June 2021

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Developed by Social Ventures Australia and organisations in the family violence sector, a new set of resources and information has been developed that highlight the benefits of integrated service delivery, provides practical advice and learnings for organisations seeking to work in this way, and offers tools and templates to help with implementation.

Integrated service delivery is a coordinated approach that puts clients at the centre by bringing together all the services needed to support their recovery journey – be it legal advice, financial counselling, housing, or employment.

Following a multi-year project led by Social Ventures Australia in collaboration with the sector, this resource pack has been developed documenting an integrated service delivery model and sharing learnings, perspectives and practical advice from organisations working in this way. The resource packs include comprehensive documentation of the integrated service model and a summary report.

Funded by CommBank Next Chapter, the project is the result of extensive engagement with social sector organisations working to improve outcomes for victim survivors, including McAuley Community Services for Women, WEstjustice, EDVOS, Muslim Women Australia’s Linking Hearts program, Domestic Violence Victoria, Homelessness NSW and InTouch Multicultural Centre Against Family Violence. The work was also informed by the perspectives of victim survivor advocates through Women’s Health East.

The resources identify the benefits to victim survivors, including an increased likelihood of engagement, long-term recovery and independence, alongside how the approach helps service providers and the broader system (including funders) deliver more streamlined and effective support. Critically, it also supplies a set of resources that explore how to deliver integrated service delivery, including the stages of establishment, setting up a partnership and key success factors.

“[When engaging with individual services] too often you are repeating your story over and over again; it takes so much energy to re-tell [your] story and really wears you out,” says victim survivor Megan*.

“I cannot stress enough how important it is just to have that one place to go and to know you are safe, know everything is going to be dealt with”

The collaborative project also provides resources for service providers to advocate to government and funding partners who can support this way of working, along with a suite of practical tools including example surveys, position descriptions, templates, checklists, case studies and more.

“We want to create a system where all staff are competent in supporting clients, where victim survivors receive consistent, quality, informed support from whichever service they go to, when they need it and from whoever they deal with – it doesn’t depend on one individual or one organisation.”

– Team leader at a specialist family violence service

Page last updated Monday, June 21 2021


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